Shahram Anver is the Co-Founder and CEO of Cleric, the autonomous AI SRE that investigates and root-causes production issues like an experienced teammate — often in under two minutes. Before Cleric, Shahram led MLOps, DevOps, and FinOps platform engineering at Gojek, Southeast Asia's super-app. In this conversation, he breaks down why production operations never kept pace with AI-accelerated development, and why the real unlock for an AI SRE isn't faster triage — it's an agent that *learns* and compounds operational memory across your whole org.

Retrieval-Augmented Generation and agentic AI are increasingly common in enterprise deployments, but real enterprise environments introduce challenges largely absent from academic treatments and consumer-facing APIs: multiple tenants with heterogeneous data, strict access-control requirements, regulatory compliance, and cost pressures that demand shared infrastructure. This paper identifies a fundamental problem underlying existing RAG architectures in these settings. Retrieval systems rank documents by relevance, not by authorization, so a query from one tenant can surface another tenant’s confidential data simply because it scores highest. The authors formalize this relevance-authorization gap alongside related shortcomings (tool-mediated disclosure, context accumulation across turns, client-side orchestration bypass) and introduce a layered isolation architecture combining policy-aware ingestion, retrieval-time gating, and shared inference, enforced through server-side orchestration. They validate it through an open-source implementation in OGX, a vendor-neutral OpenAI-compatible Responses API, showing empirically that ABAC gating eliminates cross-tenant leakage while introducing negligible overhead.

Real-time ML use cases like personalization and risk decisioning come with a unique set of challenges: serving fresh feature values at low latency for inference, generating temporally consistent backfills for training, and building complex chains of on-demand, batch, and streaming transformations. In this roundtable, practitioners from Intuit, CreditKarma, Depop, and OpenAI share how they use Zipline and the OSS Chronon project to solve these challenges and deploy real-time ML use cases in production.