Agents in Production Limited Series with Prosus

Building AI agents that actually get things done is harder than it looks. Demetrios, Paul, and Dmitri break down what makes agents effective—from smart planning and memory to treating tools, systems, and even people as components. They cover the "react" loop, budgeting for long tasks, sandboxing, and learning from experience. It’s a sharp, practical look at what it really takes to design useful, adaptive AI agents.

Building AI Agents that work is no small feat. In Agents in Production [Podcast Limited Series] - Episode Six, Paul van der Boor and Sean Kenny share how they scaled AI across 100+ companies with Toqan—a tool born from a Slack experiment and grown into a powerful productivity platform. From driving adoption and building super users to envisioning AI employees of the future, this conversation cuts through the hype and gets into what it really takes to make AI work in the enterprise.

Agents in Production [Podcast Limited Series] - Episode Five, Dmitri Jarnikov, Chiara Caratelli, and Steven Vester join Demetrios to explore AI agents in e-commerce. They discuss the trade-offs between generic and specialized agents, with Dmitri noting the need for a balance between scalability and precision. Chiara highlights how agents can dynamically blend both approaches, while Steven predicts specialized agents will dominate initially before trust in generic agents grows. The panel also examines how e-commerce platforms may resist but eventually collaborate with AI agents. Trust remains a key factor in adoption, with opportunities emerging for new agent-driven business models.

In Agents in Production [Podcast Limited Series] - Episode Four, Donné Stevenson and Paul van der Boor break down the deployment of a Token Data Analyst agent at Prosus—why, how, and what worked. They discuss the challenges of productionizing the agent, from architecture to mitigating LLM overconfidence, key design choices, the role of pre-checks for clarity, and why they opted for simpler text-based processes over complex recursive methods.

Demetrios, Paul, and Floris explore the latest in Voice AI agents. They discuss real-time voice interactions, OpenAI's real-time Voice API, and real-world deployment challenges. Paul shares insights from iFood’s voice AI tests in Brazil, while Floris highlights technical hurdles like turn detection and language processing. The episode covers broader applications in healthcare and customer service, emphasizing continuous learning and open-source innovation in Voice AI.

Demetrios chats with Paul van der Boor and Floris Fok about the real-world challenges of deploying AI agents across @ProsusGroup of companies. They break down the evolution from simple LLMs to fully interactive systems, tackling scale, UX, and the harsh lessons from failed projects. Packed with insights on what works (and what doesn’t), this episode is a must-listen for anyone serious about AI in production.