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Considerations for the Acquisition of a Chatbot // Bassey Etim & Erica Greene // AI in Production

Posted Mar 21, 2025 | Views 82
# chatbot
# scully
# agent
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Bassey Etim
Senior Director - Content Strategy @ Pluralsight

Bassey Etim is a New York Times trained editor with a history of successful R&D AI products under his belt. He's currently the Senior Director of Content Strategy for Pluralsight and the co-editor of Machines on Paper. He is also the writer and producer of the sci-fi fiction podcast Karen 1%.

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Erica Greene
Director of Engineering, Machine Learning @ Yahoo

Erica Greene is a director of engineering at Yahoo where she works on the ML models that power Yahoo News. Erica has worked in the tech industry for 15 years at companies including Etsy and The New York Times. She is based out of New York City where she can be found playing cards, shopping at vintage stores and cooking. She writes a weekly-ish newsletter about AI and the media called Machines on Paper.

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SUMMARY

In a world increasingly saturated with AI-driven applications, businesses face mounting pressure to integrate chatbots into their digital offerings. But is building a chatbot always a good idea? In this talk, we’ll channel our inner Agent Scully—skeptical but willing to investigate—as we guide you through seven critical questions that can help determine whether a chatbot is a wise investment for your company.

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TRANSCRIPT

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